Coronavirus, Brexit, and your delivery

LAST UPDATE: 6th April 2021

(this page is subject to change - please ensure you've read and understood the details below before ordering)

I want to thank you for supporting my micro business - I know we're in worrying times at the moment, but I won't let you down and your continued support is MASSIVELY appreciated. I just want to reassure you -

  • I'm well, open, creating and dispatching as usual - absolutely no visitors are allowed in my studio, and I'm taking all necessary precautions to keep my working area clean and hygienic, and my family and myself are also completing rapid flow tests twice a week. 
  • Post changes - I am occasionally making some slight changes to the way in which items are sent in order to minimise social contact as much as possible. This means your item may be sent in a slightly different way to the method advertised on the item description. This doesn't mean that your item will be delayed (in some cases it may actually arrive more quickly!), but it may be sent using a different delivery service to the usual one. Don't worry, any changes I make won't slow down the delivery time of your order!
  • Delivery times - Please bear in mind that due to covid restrictions deliveries are often taking longer than usual at the moment. This is outside of my control, and I thank you for your patience and understanding. You can check the latest service updates with Royal Mail by clicking here (opens in a new window - if the 'Deliveries Today' button is showing on their page clicking on it will give details of any specific postcodes that are particularly affected at that time). All items are being delivered in a 'contact free' style to protect both you and delivery staff, and to minimise physical contact. Royal Mail have temporarily extended their guaranteed delivery time for Next Day Deliveries so your delivery will arrive by 4pm the next day, rather than 1pm.
  • Overseas delivery - I am still accepting orders for overseas delivery on most items, however please be aware that delivery will probably take longer at the moment due to both covid restrictions and Brexit which may cause delays at customs. Although most major routes remain open as normal, delivery to some countries are currently on suspension and some countries may be restricted from receiving mail completely - please ensure you check the Royal Mail website for the up to date list of affected countries before placing your order (click here for up to date details and a list of affected countries). Please note that your package may be liable to additional fees such as VAT and import duties, which you will be liable for and which will be payable on delivery. 
  • Can covid 'live' on parcels, is it safe to order online? There is a chance that the virus can be present on the outer packaging (eg, on the envelope or box) as it passes through the delivery system. As with all post you receive, it is advisable that you unpackage your item and dispose of the outer packaging, and then wash your hands thoroughly before handling the item inside. 
  • Free Gift Messages & Wrapping - I can post all items direct to your friends and family for you, so if you can't see them in person you can still send gifts! I am more than happy to enclose a free gift message wherever possible, and I'm also offering free tissue paper gift wrapping on most items too wherever I can - just ask when you place your order and I'll do what I can for you (pop a message in the 'special instructions' box when you checkout!). There are some items where I can't offer this service free of charge as they're fulfilled by a third party, but for some of these items I've been able to offer it as an upgrade option for you and you'll see this option when you view the item. 
  • Personalised Cards - I have introduced a new 'post for you' service for personalised greeting cards, so if you're confined to home or unable to get to the post office or letterbox, I can do that for you (see the greeting cards page for details). I have also greatly increased the number of personalised card designs available for you.

 

Thank you for your patience, understanding and support - stay safe and well,

Sarah Thexton, PhotoFairytales

(Click here to visit the main Delivery Information page)