Summer Holidays at PhotoFairytales
Please note that I will be away for two individual weeks during August, as follows
- 3rd-11th August (returning to work on August 12th)
- 19th-26th August (returning to work on August 27th)
During these times you are welcome to contact me or submit your order, but please be aware that I won't be able to acknowledge or act on your message or order until my return. I usually reply to messages and orders within 24 hours, but there may be a slightly longer delay depending on the size of my inbox when I return!
This may also mean that there is a slight delay to your order - I will work as hard as I can to minimise any delays by completing/sending orders as quickly as possible during the days before and after the two breaks. If you are at all unsure, have any questions, or have a very tight order deadline, please don't hesitate to get in touch before you order and I'll be very happy to advise!
Thank you for your patience,
How much is delivery?
Delivery of all orders is free of charge within mainland UK unless otherwise stated and with the exception of Next Day Delivery or delivery upgrades when that option is available.
Orders for delivery outside the UK are welcome, but will incur additional postage costs. Overseas orders are sent via International Tracked & Signed delivery (or nearest equivalent service) wherever possible. Delivery takes approximately 3-5 working days for the EU, and 5-7 working days for the Rest of the World. Overseas buyers are responsible for paying any import duties or customs fees. Where applicable, your parcel may require a signature on delivery and you will be provided with a tracking number. The current prices for delivery are as follows:
- UK - Free
- EU - £11 for the first item, £3 for each subsequent item
- Rest of the World - £15 for the first item, £5.50 for each subsequent item
How long will it take for my order to be dispatched?
Please see the information provided for each product, as turn around times vary from item to item. When your order has been dispatched I will email you to let you know, and also send you any available tracking information if applicable.
How are items delivered?
Most items are sent via 1st class recorded delivery via Royal Mail. This means that they will require a signature on delivery, so if you are out when the postman calls he will either attempt to leave it with a neighbour or take your parcel back to the depot. In both cases he should pop a card through your door to let you know. Some items are sent via standard 1st or 2nd class post too, and also courier. Please see the item page for details about delivery method, or if you are unsure do please contact me and I'll be happy to help.
How long will delivery take?
Royal Mail aim to deliver 1st class post the next working day (Mon-Sat), but this is not always the case so please allow 1-3 working days on average for it to arrive. Royal Mail aim to deliver 2nd class post within 3 working days, but please allow 3-5 working days for it to arrive. Courier deliveries take approximately 2-5 working days for delivery. Please see above for overseas orders.
My parcel hasn't arrived - what do I do?
If you believe your delivery is late, in the first instance do please let me know so that I am aware of what is happening. I am unable to class an item as lost or undelivered until 15 working days after dispatch, as there is still a chance of delivery taking place during this time. When you feel an item has been delayed (for example, after a week has passed) please check with your local sorting office to see if the parcel is being held there (you can find your local office by clicking here), and check with your neighbours. In some cases the items I dispatch are either too large to be posted through a letter box, or require a signature on delivery (if you're unavailable to sign when the postman calls he won't be able to deliver it), and if the postman is unable to deliver he will leave you a card stating this and explaining where your parcel is. However, this doesn’t always happen and there is a chance that your parcel will have simply been taken back to the sorting office or left with a neighbour without you being notified. If after 15 working days your parcel has still not arrived I will make a claim with Royal Mail and organise a replacement of your item to be sent to you. In my experience, it is extremely rare that a parcel has actually been lost - in most cases it does arrive, just a little later than expected. I understand that this can be inconvenient, but unfortunately once an item has been dispatched the delivery time is out of my control. However, please be assured that I will do all I can to help you and I will stay in contact with you until you have received your item.
My parcel has arrived damaged...
Thankfully this happens very rarely, but if your parcel has arrived in a damaged state please contact me straight away to let me know. I will ask you to please keep the damaged item and all packaging material, and to send me photographic evidence, so that I can start a claim with Royal Mail. I will also issue you with a replacement item. (Please note: if you do not keep the damaged item and packaging, or send me photographic evidence of the damage, it is likely that I will be unable to replace the item.)
If you have any further questions not covered here you may be able to find the answer over on the FAQ and Terms & Conditions page here - alternatively please don't hesitate to get in touch and I'll be more than happy to help.